!-- Google tag (gtag.js) -->
Jobs at EcoMap

Customer Success Associate

Back to all Jobs

We're searching for a team member who loves forming meaningful relationships and thrilling customers from day 1

Applications Opening Soon

Job Details

Salary Range
$45k - $60k
Years of Experience
2-3 years of experience in a client facing role.
Job Type
Full Time - Salaried
Baltimore, Maryland
Leadership Position?
# of Direct Reports
Where this Role Lives

RevOps (Sales & Customer Success)

The RevOps Division is responsible for driving Sales and Customer Success within EcoMap, and is focused on bringing in new customers and ensuring existing ones are thrilled. RevOps is led by Sherrod, our COO.

Applications Opening Soon

Reports To

Amira Crawford

Head of Customer Success

About This Role

The Customer Success Associate will spearhead the creation of the EcoMap customer success engine by curating the customer experience from implementation to renewal

The primary objective of this role is to renew current customer contracts and expand the value delivered to them by EcoMap. Customer Success Associate responsibilities include developing strong relationships with customers, connecting with key business executives and driving adoption of our product. They will assist in creating the communication and launch strategy for large enterprise accounts, to ensure appropriate adoption metrics are met and customer satisfaction is at its highest.  This role will also identify new business opportunities among existing customers.

What We Value

At EcoMap, we strive to build a work environment that is meaningful for our team members on multiple levels. Here are some ways that we do that:

Company Benefits

EcoMap offers competitive salaries and the following benefits for all team members

Unlimited PTO

Unlimited PTO with a minimum of 15 days per year

Health, Vision, & Dental Care

High quality insurance coverage by Blue Cross Blue Shield

3/5 Work from Anywhere

Work from anywhere for 3/5 days per week (in office Monday, Wednesday)

Generous Travel Policies

Work remotely for up to 12 weeks per year

Stock Option Packages

All full-time team members are granted stock options

Paid Parental Leave

6 months of paid leave that can be executed over 4 years

Technology Stipends

Enjoy a one-time and yearly stipend for new technology

Learning Stipends

Annual learning stipends to further your skillsets and passions

Beautiful Space to Work

Every team member gets a dedicated desk at our gorgeous offices located in Baltimore, MD

Frequently Asked Questions

Where is EcoMap located?

EcoMap is proudly headquartered in Baltimore, MD. Our offices (opening July 2022) are located near Mount Vernon, Baltimore's historical district, nearby to a variety of local eateries, small businesses, and museums.

What is the office policy?

EcoMap operates on a 2/5 office schedule - we come into the office as a team twice a week, on Monday and Wednesdays. During these days we have all of our company-wide and divisional meetings, and do the more collaborative work that makes our company tick (our in-person office policies are COVID dependent).

On the other three days (Tuesday, Thursday, and Friday), team members can work from wherever - the office, home, or anywhere else. Depending on your division, we try to minimize meetings on non-office days to create space for deep work (especially for our engineering and data teams). For more customer and sales-focused roles, you'll work with your manager to set a meeting schedule that makes the most sense for your position.

Does EcoMap offer remote positions?

We do not offer fully remote positions. While we understand why some people prefer 100% work from home, there are three reasons why EcoMap is not a remote company. First, we believe that companies should be change agents within their communities, bringing well-paying jobs, growth opportunities, and talent to their home ecosystem. Remote companies significantly limit the positive impact that a company can have on its local economy. For some companies, that doesn't matter - but for EcoMap, we truly care about the impact our company and resource have on the community and city that we call home.

Second, the mental health of our team is a core focus. EcoMap expanded dramatically during COVID, going from 3 to 16 people remotely. The isolation and stress created by a fully-remote environment took a major toll on our team, as it did for millions of people. Two years into the pandemic, multiple studies have shown that remote workers work longer hours, have higher stress & anxiety, and have lower levels of trust with their coworkers and satisfaction with their jobs. The mental health of our team is not something we are willing to sacrifice on.

Finally, we believe that good companies achieve the flexibility of remote work while maintaining the in-person magic. EcoMap offers unlimited PTO, 3/5 days per week of work-from-anywhere,  generous travel policies (you can work remotely for up to 12 weeks per year), and 6 months of parental leave that can be spread out over 4 years. While we know that our in-person policies will be a dealbreaker for some, this also means that everyone at EcoMap shares similar values around how we interact with our local community, how we collaborate as a team, and what makes work meaningful.

Does EcoMap sponsor visas?

No, EcoMap does not provide sponsorship or temporary work visas.

What is EcoMap's hiring policy?

EcoMap does not accept and will not review unsolicited resumes from search firms. EcoMap requires all colleagues in in-office positions be vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to complete an attestation of vaccination.

EcoMap is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.

EcoMap is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

What can I do if I have additional questions?

If you have any questions related to this role, working at EcoMap, or our hiring process, you can reach out to our Head of People, Eden Rodriguez.