Help users navigate your ecosystem through direct, personalized support provided by Admins or other designated Case Managers within your community.
Provide individualized support to members of your ecosystem through robust case management, tasks, custom surveys, and content recommendation tools. The 1-1 Support Hub lets you - or designated Case Managers within your community - provide intensive, personalized support to members of your ecosystem through:
Use the 1-1 Support Hub to...
Create custom surveys for users to learn more about their needs or measure progress in your ecosystem
Provide direct, custom, & intensive support to users as they navigate the ecosystem
Never miss a beat with EcoMap's configurable notification system, which keeps both users and admins in sync through real-time email updates or weekly digests
Understand the history and progress of users through User Case files, which enable you to see the request and platform engagement history of a specific user
Connect employers and talent through a one-stop-shop that helps users find new opportunities, and employers find the workforce they need.
Drive adoption of your EcoMap platform through best-practices for user engagement, including custom onboarding emails, monthly newsletters, and SMS notifications
Ensure your launch is a success through our Platform Marketing services, which drive traffic to your platform before, during, and after launch
Let your users find the information they need through an easy-to-use chatbot that responds with suggestions and resources specific to your ecosystem