Provide individualized support to members of your ecosystem through robust case management, tasks, custom surveys, and content recommendation tools. The 1-1 Support Hub lets you - or designated Case Managers within your community - provide intensive, personalized support to members of your ecosystem through:
Use the 1-1 Support Hub to...
Create custom surveys for users to learn more about their needs or measure progress in your ecosystem
Provide direct, custom, & intensive support to users as they navigate the ecosystem
Never miss a beat with EcoMap's configurable notification system, which keeps both users and admins in sync through real-time email updates or weekly digests
Understand the history and progress of users through User Case files, which enable you to see the request and platform engagement history of a specific user