1-1 Support Hub
Help users navigate your ecosystem through direct, personalized support provided by Admins or other designated Case Managers within your community.
About this Feature
Provide individualized support to members of your ecosystem through robust case management, tasks, custom surveys, and content recommendation tools. The 1-1 Support Hub lets you - or designated Case Managers within your community - provide intensive, personalized support to members of your ecosystem through:
- Fully customizable Intake, Check-In, and Exit Surveys
- User Case Files with a history of requests, tasks, and user progress
- A shared content hub of all resources recommended to the user
- A configurable Notification System so you never miss a beat
Use the 1-1 Support Hub to...
- Support educational and acceleration programs
- Provide customized recommendations to members
- Enable shared progress tracking across your ecosystem
- Help business owners navigate local resources
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Features Included in this Package
Dynamic User Surveys
Create custom surveys for users to learn more about their needs or measure progress in your ecosystem
Program Management
Provide direct, custom, & intensive support to users as they navigate the ecosystem
Notification System
Never miss a beat with EcoMap's configurable notification system, which keeps both users and admins in sync through real-time email updates or weekly digests
User Case Files
Understand the history and progress of users through User Case files, which enable you to see the request and platform engagement history of a specific user
