Help users navigate your ecosystem through direct, personalized support provided by Admins or other designated Case Managers within your community.
Provide individualized support to members of your ecosystem through robust case management, tasks, custom surveys, and content recommendation tools. The 1-1 Support Hub lets you - or designated Case Managers within your community - provide intensive, personalized support to members of your ecosystem through:
Use the 1-1 Support Hub to...
Create custom surveys for users to learn more about their needs or measure progress in your ecosystem
Provide direct, custom, & intensive support to users as they navigate the ecosystem
Never miss a beat with EcoMap's configurable notification system, which keeps both users and admins in sync through real-time email updates or weekly digests
Understand the history and progress of users through User Case files, which enable you to see the request and platform engagement history of a specific user